Last updated: 13 January 2026: 13 January 2026
At Upquark Safety we believe that safety is more than just protecting people during operations – it is a philosophy built into everything we do. Our spill‑containment products are designed using high‑quality, recyclable materials and are developed through deep insight into market demands and a comprehensive production & quality management system. We focus on our customers’ needs by expanding our product categories and increasing capacity to provide one‑stop solutions. We also build our products in compliance with local laws and regulations, selecting environmentally friendly materials and working with suppliers according to ESG requirements. Protecting the privacy of people who interact with our website and products is part of this commitment to safety, quality and trust.
This Privacy Policy explains how Upquark Safety (referred to as “Upquark Safety", “Upquark,” “we,” “us” or “our”) collects, uses, shares and safeguards your personal information. It also describes the choices and rights available to you under applicable privacy laws such as the European Union’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and China’s Personal Information Protection Law (PIPL).
1. Who is Upquark Safety?
Upquark Safety is a trusted manufacturer of spill containment pallets, absorbents, spill kits, containment berms and related safety products. Our philosophy is that safety originates in small details: from selecting high‑quality raw materials to understanding market needs and complying with laws. We serve customers in more than 30 countries and provide effective spill‑control solutions.
Our headquarters is located at Room 1019, Tower B, Modern Yonggang Building, No. 188 Jinhua Rd, Ningbo City, Zhejiang Province, China. You can contact us via:
2. Scope
This policy applies to personal data collected when you:
- Visit our website upqrk.com or any Upquark Safety web pages (including our product pages, contact forms and blog);
- Communicate with us by email, phone, social media or messaging apps;
- Request a quotation, download product data sheets, submit a purchase order or otherwise engage with our services;
- Participate in marketing campaigns, surveys or events hosted by Upquark.
3. Information We Collect
We collect only the information that is necessary for our business operations and your user experience. The types of data we collect include:
3.1 Data You Provide Voluntarily
- Contact and business information – When you fill out a contact form, request a quote or place an order, we collect your name, company name, job title, email address, phone number, shipping address and any comments you provide.
- Account details – If you create an account on our portal, we collect a username, password and account preferences.
- Payment and billing information – When you purchase products, we may collect purchase order numbers, billing addresses or payment details necessary to process your transaction. Payment data is typically processed by third‑party payment processors and is subject to their privacy policies.
- Correspondence and feedback – We may collect information contained in emails, support requests, reviews or survey responses.
3.2 Data Collected Automatically
- Usage information – Our servers automatically record information such as your IP address, browser type, device identifiers, referral/exit pages, operating system and time stamps when you access our website. This information helps us understand how visitors use our site and improve our services.
- Cookies and similar technologies – We use cookies, web beacons and local storage to enhance your browsing experience, remember your preferences and perform analytics.
- Analytics data – We use analytics tools (e.g., Google Analytics) to collect aggregated information about website traffic and visitor behaviour. These tools help us optimize our content and marketing. Under GDPR and CCPA you must disclose the use of analytics and obtain consent.
4. How We Use Your Information
We use personal data for the following purposes:
- Providing products and services – To process orders, deliver spill containment products, fulfil quotations and manage customer accounts.
- Customer support – To respond to inquiries, provide technical support, process product returns and handle complaints.
- Improving our products and website – To conduct research, analyse usage patterns, develop new products and improve the user experience. We focus on collecting only essential data and often use anonymized or aggregated information.
- Marketing and communication – To send newsletters, product updates, promotions and invitations to events or surveys when you have consented. You can opt out of marketing at any time.
- Compliance and legal obligations – To comply with applicable laws and regulations, including environmental and safety regulations referenced in our manufacturing process, export controls, tax requirements and privacy laws such as GDPR, CCPA and PIPL.
- Security and fraud prevention – To protect the integrity of our website and services, detect suspicious activities, enforce our terms of use and protect our rights and property.
5. Legal Basis for Processing
Under GDPR we rely on one or more of the following legal grounds to process personal data:
- Consent – When you voluntarily provide information or consent to marketing communications. We obtain clear permission before collecting data. You may withdraw consent at any time.
- Performance of a contract – When processing is necessary to supply products or services you have requested (e.g., fulfilling an order or providing a quote).
- Legitimate interests – When processing is necessary for our legitimate business interests such as improving products, securing our website and conducting business analytics, provided these interests do not override your rights.
- Legal obligations – When processing is required to comply with our legal and regulatory obligations, including safety and environmental requirements.
For CCPA and PIPL compliance we process personal information according to the rights and obligations in those laws. We do not “sell” personal information within the meaning of the CCPA.
6. Disclosure of Personal Information
We do not sell or rent personal information. We may share your information with the following categories of recipients:
- Service providers and business partners – Shipping carriers, payment processors, analytics providers, marketing platforms and other companies that help us operate our business. We require these partners to handle data in compliance with privacy regulations and to use it only for the services they provide.
- Group companies – Subsidiaries or affiliates of Upquark Safety that assist in manufacturing, logistics, sales or support.
- Legal authorities – Government agencies, regulators or courts when required by law, to respond to legal requests or to protect our rights and property.
- Business transfers – In the event of a merger, acquisition or sale of all or part of our business, personal data may be transferred to the new owner, subject to this policy.
We may also share aggregated or anonymized data that cannot reasonably identify you.
7. International Data Transfers
Upquark Safety operates in China and serves customers worldwide. Your personal data may be transferred and stored in countries other than your own, including China and countries where our service providers are located. When we transfer personal data internationally we use appropriate safeguards such as:
- Standard Contractual Clauses approved by the European Commission for transfers from the EEA;
- Data processing agreements requiring our partners to comply with privacy laws;
- Technical and organisational measures to protect data during transfer.
By providing personal data you consent to its transfer and processing outside your country of residence. We will ensure that any international transfer complies with applicable laws.
8. Data Security
Protecting your information is integral to our commitment to safety and quality. We use HTTPS to secure your connection to our website, an additional security layer that protects personally identifiable information (PII). We also implement administrative, technical and physical safeguards, including:
- Encryption of data in transit (e.g., TLS/SSL) and at rest when appropriate;
- Secure server configurations and firewall protection;
- Role‑based access controls and employee training on data privacy;
- Regular updates to our security systems and monitoring for vulnerabilities;
- Incident response procedures to handle data breaches, including timely notifications to users and authorities as required.
Despite our efforts, no method of transmission or storage is completely secure. We encourage you to take appropriate steps to protect your personal information (e.g., choosing strong passwords and safeguarding login credentials).
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with legal, accounting or reporting requirements. When your data is no longer required, we will delete or anonymize it. Factors affecting retention periods include the nature of the data, the purpose for which it was collected, our legal obligations and our legitimate interests.
10. Your Rights
Depending on your jurisdiction, you may have the following rights:
10.1 Rights under the GDPR
- Access – You can request a copy of the personal data we hold about you.
- Rectification – You can ask us to correct inaccurate or incomplete personal data.
- Erasure – You can request the deletion of your personal data when it is no longer needed or if processing is unlawful.
- Restriction of processing – You can request that we limit the processing of your personal data in certain circumstances.
- Data portability – You can request a copy of your data in a commonly used format and transfer it to another controller.
- Objection – You can object to processing based on our legitimate interests.
- Consent withdrawal – Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
10.2 Rights under the CCPA (California Residents)
- Right to know – To request information about the categories and specific pieces of personal information we collect and the purposes for which it is used.
- Right to delete – To request deletion of personal information collected about you.
- Right to opt out of sale or sharing – Upquark does not sell personal information, but you may request that we do not share data for targeted advertising.
- Right to non‑discrimination – We will not discriminate against you for exercising your privacy rights.
10.3 Rights under China’s PIPL
- Right to be informed – To be informed about the processing of your personal information.
- Right to decide and restrict – To decide on or refuse the processing of your personal information and to restrict or object to automated decision making.
- Right to access and copy – To access and obtain a copy of your personal information from us.
- Right to correction and deletion – To request correction or deletion of inaccurate or unnecessary personal information.
10.4 How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section. For security reasons we may request verification of your identity before fulfilling your request. We will respond within the timeframes required by applicable law.
11. Managing Your Preferences
You can update your information and preferences by:
- Adjusting settings within your account (if applicable);
- Using the unsubscribe link included in marketing emails to opt out of future communications;
- Contacting us directly to update or delete your data.
We ensure that forms are clearly labelled and include privacy notices at every data collection point, limiting data fields to only what is necessary. Our processes allow you to access, delete or stop the sale of data. We also localize compliance by displaying appropriate consent notices based on your region.
12. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe that a child has provided us with personal information without parental consent, please contact us and we will promptly delete such data.
13. Third‑Party Links
Our website may contain links to third‑party sites (e.g., social media platforms, industry resources). We provide these links for convenience and information. We do not control and are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third‑party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. We will post the updated policy on our website with a new “Last updated” date. If changes materially affect your rights, we will provide additional notice (such as email or website announcement). Continuing to use our services after we post changes means you accept the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy, our data practices or wish to exercise your rights, please contact us:
- By mail: Upquark Safety, Room 1019, Tower B, Modern Yonggang Building, No. 188 Jinhua Rd, Ningbo City, Zhejiang Province, China
- By phone: +86 0574 62433577
- By email: info@upquarksafety.com
- By WhatsApp: +86 137 6459 8499
By continuing to use our website or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy. Your trust is important to us. Building transparency around data collection not only complies with global privacy laws but also enhances user trust and supports search‑engine optimisation. Upquark Safety looks forward to helping you protect the environment and your workplace with reliable spill‑control products.
